Wetown Electric Group Co.,Ltd. company profile

Our company provides customers with inspection convenience and technical consulting services, and is equipped with dedicated dedicated customer service personnel to collect customer needs in a timely manner, track sales product information, and handle complaints to ensure that every detail from pre-sale to after-sale can be provided with "sincere, Professional and excellent service.

1. Free on-site acceptance:

The company provides customers with free on-site inspection and acceptance services, and allocates full-time personnel to track the delivery site of the products, and cooperate with customers to inspect and accept the appearance and quantity of the products.

2. Free technical training:

The company provides customers with free technical training services, so that the trained personnel understand the product structure, working principle and installation steps, so that customers are proficient in the maintenance of the product under normal operation, and can eliminate general faults.

3. Free installation guide:

During the product installation, the company assigns experienced and capable service personnel to the site to guide the installation.

4. Free guidance for debugging:

For the installed products, the company assigns technicians to the site for power-on debugging and technical guidance.

5. On-site escort operation:

In the initial stage of equipment power-on operation, the company assigns technicians to the site to assist in the inspection and operation.

6. Professional services:

The company owns a service installation company, with a first-class team with comprehensive professional skills, rigorous work attitude, rich installation experience, and sincere service awareness, with dedicated personnel responsible for unified scheduling.

7. Quick response:

The company has multiple offices throughout the country, providing regional product sales and technical support, and can respond quickly to solve customer problems after receiving customer notifications.

8. 365 service system, sincere service every day:

The company takes 100% customer satisfaction as its service standard, establishes a 365 service system, 365 days a year, and provides sincere, professional and excellent services anytime, anywhere.

• General Info

• Q：What is the main product of Wetown Electric?
• A：Wetown provides the electrical solution, and the main product is busway system.
• Q：How can I find the catalogue?
• A：On the menu, please select the product, and select the specific product, then download the PDF files.
• Q：Wetown obtains international certificates or not?
• ​A：Yes, of course. Wetown obtains varies kind of certificates, you can check the menu” about us” and select the “international certificate”.
• Q：I would like to obtain some information about Wetown history.
• A：You can find it at the menu “about us” and select “Wetown history”.
• Q：How can I send the inquiry?
• A：Please find the menu products>select the specific product>click” send inquiry now”.

• Product

• Q：Which is the most popular busway system for Wetown?
• A：The sandwich type LV series is the most popular system, shares the large market.
• Q：Wetown has busway system for Data center or not?
• A：Yes, you can select the menu products>Pro-D data center busway to refer more info.
• Q：For the Tin-plated copper strip product, what about your product size?
• A：Please refer the info by select the menu products> Copper & Aluminum Material，Tin plated copper strip > Tin plated copper strip and then you can see the detail parameter.
• Q：What about the IP degree of your resin casting busway system?
• A：IP68.
• Q：According to your medium voltage switchboard, the max voltage is?
• A：40.5KV.

• Etc.

• Q：Wetown Electric is global strategy?
• A：Yes, Wetown Electric has a global mindset, with sales and partners covering more than 30 countries and regions.
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